FAQ

Can i wash the shoes if they are dirty?

 

Yes you can wash them. The paint are water resistant so you don't have to worry about the fading. The fading will happen in two years or so.

 

How long will I have to wait for the diy shoes to be completed?

 

It will take two weeks for the shoes to arrive in Singapore and the diy process will take up to one week.

 

How to tell you the picture that i want on the shoes?

 

Please do email to enchanted-inc@hotmail.com with your name, shoes size, type of shoes, images and detail of how do you want the images place on. Please do note that every images, I only can do about 85% similar. If you want the perfect or excatly same as the images, sorry please do not order from me as I do not want to serve those fussy customers.

 

Are the shoes authentic?

 

No, authentic shoes are perfect shoes that has no flaws or whatever so. All shoes that I'm selling are 70% authentic or you can call them as factory rejects with small flaws. The small flaws are sewing mistakes, gluing and some may have logo defects. Therefore they are much cheaper than authentic from the retails but they are not very obviously. If you are that fussy customer, please do buy from the retail store not from me.

Please do note that some shoes are replica and we can ensure the quality good.

 

Can I have a refund or exchange item if I don't like the item?

 

Strictly no exchanges/refunds once the goods received / not will be entertained due to color differences. Only exchanges will be allowed for the wrong items/sizes mailed out. On goods sent back within 10 days of receipt. Please contact us before shipping back an item for exchange. Items must be unworn, unwashed with all original tags attached. Items that do not meet these criteria are non-returnable and will be denied. Once you have mailed out the item, please provide us with tracking information as we cannot be held liable for any lost items in the post. Customers must cover all postage costs for exchanges.

 

Where to track?

 

2kg or less of the order : https://www.singpost.com [Registered postage, 2 business days]
More than 2kg products, we will be using SpeedPost which will reach you in 1-2 days. You can track at http://www.speedpost.com.sg

 

1 shoes is about 1kg

 

Payment mode?

 

For local customers, ibanking, bank transfer or atm cash deposit are available
For overseas customers, we are apologizes that Paypal is not available anymore thus we can offer you bank transfer services which requires you to transfer from your local bank to oversea [Singapore] bank.

 

For any further questions, please do email to enchanted-inc@hotmail.com. Thank you.